WhatsApp customer support, without the chaos.
One number, your whole team, and every answer you've already given.
A shared inbox where AI drafts each reply from your knowledge base, every customer is looked up in your own data, and every language reads like yours. Built around your business, live in a day.
What you get from day one
- Every agent on one WhatsApp number
- AI drafts you approve, or autopilot by topic
- Customers matched in your CRM, database or API
- Two-way translation, voice notes included
- WhatsApp calls in the same inbox
From €149 a month · Meta Tech Provider
The fastest channel your customers have, finally manageable
One inbox, whole team
Own logins, auto-assignment, and no two agents answering the same customer twice.
AI that drafts, you decide
Replies written from your documents. Review mode or autopilot, topic by topic.
Context before hello
Orders, bookings and balances on screen the moment a message lands.
Every language, yours
Customers write in theirs, your team reads and replies in its own.
The same inbox you'd see in a live demo
Each one below is the real flow, step by step. Press replay on any of them.
A knowledge base that builds itself
CustomerX watches the customer support questions that keep coming back. Answer one well and it becomes a suggested article — the next time someone asks the same thing in different words, the reply is already drafted. Supervise every send or automate it completely — your call.
answered once = answered forever ↻
“Do you ship abroad?”
Connect the dots automatically
The instant a message lands, CustomerX looks the sender up — in your database or any external API we connect for you — and sends them down the right path. VIPs skip the queue. Wholesale buyers get the wholesale flow. New numbers get onboarded.
knows who's texting before you do ✦
matched via your CRM API
Every European language,
in your company language.
German, French, Spanish, Italian, Polish, Dutch — whatever your customers write across Europe arrives in the one language your company works in, and every reply goes back in theirs. Seamlessly, in both directions, voice notes included. One team, every European market.
Voice notes are transcribed and translated the same way — no “hang on, let me listen” pauses.
Build a flow for every scenario
Ask, verify, branch, act. No code, and we build the first ones with you. Here's one running live: a customer wants to swap shoes. The flow recognises her by number, finds the order, checks the return window, asks the one thing it doesn't know, and books the exchange. No agent touched it.
They tap call.
It rings your team.
Some customers would always rather talk. Now they can call you straight from the WhatsApp chat — same number, same thread. The call rings an agent right in the browser, next to everything you already know about them. Incoming calls are free for both sides, and every one lands in the conversation timeline.
inbound only · no recording · wired up with you at onboarding ✦
Live in a day, built with you
Connect your number
We set up the official WhatsApp Business API with you on a call. No new SIM.
We wire it up
Your database, knowledge base and flows, connected by our team, then your agents are added.
Go live
AI drafts, routing and translation work from the first message. We stay reachable afterwards.
One flat price per team, every feature included
No per-feature add-ons and no markup on Meta's fees. Pick the plan that fits your team size.
Solo
€149 a month, up to 3 seats, self-served.
Core
€390 a month, 4–20 seats, built with our team.
Enterprise
20+ seats and a custom build, priced with you.
The honest FAQ
Will the AI answer customers without me?
Only where you decide it should.
Conversations you design — a greeting, a menu, a booking lookup — run on their own, because you wrote every word in them. Anything open-ended depends on the mode you pick. In review mode, the AI writes a reply and your agent sends it, edits it, or bins it. In autopilot mode, the AI answers customers itself, from your knowledge base, and hands the chat to a person when it can't help.
Most teams start on review and switch topics to autopilot once they trust the answers. Some run everything on autopilot, some never do. Your call.
Can the whole team work from one number?
Yes — that's the main reason teams move off the WhatsApp Business app.
Every agent gets their own login. Conversations are assigned automatically or picked up manually, you can see who's handling what, and if two people open the same chat they can see each other typing. No shared phone on the counter, no two agents answering the same customer twice.
Can customers always reach a human?
Always.
A customer can ask for a person in their own words — we set up the phrases for every language you serve — and the conversation moves straight to your team. Your agents can also take over any conversation at any moment, and the AI steps back for the rest of that thread.
Do I need the WhatsApp Business API? It sounds intimidating.
You need it. You don't need to understand it.
We set it up with you on a call. Once Meta has verified your business, most teams are sending and receiving the same day. If you can connect a printer, you're overqualified.
How long until we're actually live?
Your inbox is live the day we connect your number — messages arriving, translated, assigned to your team.
The rest lands over the following week or two: connecting your database or systems, building your first flows, filling the knowledge base. You're working in it the whole time, not waiting for a launch date.
See it working, live.
30 minutes. We'll show you the inbox live, build a flow for your use case, and answer everything. No deck, no “discovery call”.