Terms of Service

Last updated: June 2026. This is a plain-language summary. A full legal agreement will replace this before general availability.

Using CustomerX

CustomerX provides software for handling WhatsApp customer support, custom-built and configured for your business. You're responsible for using it in line with WhatsApp's and Meta's policies, and for the content you and your team send.

Your account

• You keep ownership of your WhatsApp number and your data.
• Keep your login credentials secure and your team's access appropriate.
• Don't use CustomerX for spam, bulk unsolicited messaging, or anything unlawful. CustomerX is a support tool, not a marketing blast platform.

Billing

Core is €100/month including 3 agent seats. Core + Calls is €300/month including 20 agent seats and inbound WhatsApp voice calling. Each plan is €20/month per additional seat. WhatsApp's own message fees (for template messages) are billed at Meta's exact rate with no markup. You can cancel at any time.

Availability

We work hard to keep CustomerX running, but the service is provided "as is" without warranties. We're not liable for indirect or consequential losses arising from use of the service, to the extent permitted by law.

Changes

We may update these terms as the product evolves. We'll give reasonable notice of material changes.

Contact

Questions about these terms? Email hello@customerx.dev.