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Terms of Service

Last updated: 23 August 2026. This is a plain-language summary of the terms you agree to when using CustomerX.

Using CustomerX

CustomerX provides software for handling WhatsApp customer support, custom-built and configured for your business. You're responsible for using it in line with WhatsApp's and Meta's policies, and for the content you and your team send.

Your account

  • You keep ownership of your WhatsApp number and your data.
  • Keep your login credentials secure and your team's access appropriate.
  • Don't use CustomerX for spam, bulk unsolicited messaging, or anything unlawful. Messages you start must comply with Meta's opt-in and template policies.

Your customers' data

For the personal data of your customers that flows through your workspace, you are the controller and CustomerX is your processor. A data-processing agreement under Article 28 GDPR is part of this contract — see our data-processing page for what it covers, the sub-processor register and hosting regions, and email us for the signed copy. As controller you are responsible for:

  • Having a lawful basis for the messages you send and the data you import, and telling your customers in your own privacy notice that you use WhatsApp and CustomerX to serve them.
  • Marketing broadcasts: obtaining and keeping a record of each recipient's opt-in before you send them, as Meta's Business Messaging Policy and the law in your market require. CustomerX does not collect consent on your behalf — a tag or custom field is a good place to keep it — and you must honour opt-outs promptly.
  • Handling your customers' requests (access, deletion, export). Tell us and we'll carry them out properly, including message history and voice transcripts.

Billing

Solo is €149/month for 1 agent seat, self-served, with the first two months free. Core is €390/month including 10 agent seats, a dedicated developer and onboarding specialist, and inbound WhatsApp voice calling, then €20/month per additional seat; Core runs on a minimum term of six months. Enterprise (20+ seats, custom-built platform) is priced individually. WhatsApp's own message fees (for conversations you start) are billed at Meta's exact rate with no markup. Solo can be cancelled at any time.

When you leave

Your WhatsApp number, your conversations, contacts and knowledge base are yours. Ask and we'll give you a full export before we close the workspace; after termination we delete the workspace and its data within 30 days.

Availability

We work hard to keep CustomerX running, but the service is provided "as is" without warranties. We're not liable for indirect or consequential losses arising from use of the service, to the extent permitted by law.

Changes

We may update these terms as the product evolves. We'll give reasonable notice of material changes.

Contact

Questions about these terms? Email hello@customerx.dev.

Terms of Service — CustomerX