Privacy Policy

Last updated: June 2026. This is a plain-language summary of how CustomerX handles data. A full legal version will replace this before general availability.

The short version

CustomerX is a customer-support tool that connects to your WhatsApp Business account. We process the messages and contact details that flow through your inbox so we can deliver the product — shared inbox, translation, AI drafts, flows, and analytics. Your data is yours; you can export or delete it.

What we process

• WhatsApp conversation content and metadata (sender number, timestamps, message status).
• Customer records you create or import (names, tags, custom fields, notes).
• Agent and account information needed to run your workspace.
• Standard product usage and diagnostic logs.

How we use it

• To operate the inbox, routing, and notifications.
• To power AI features (summaries, draft replies, auto-tagging, translation). AI drafts are suggestions a human approves; nothing is sent automatically unless you publish a flow that does so.
• To produce your dashboards and reports.
• To keep the service secure and reliable.

Sharing

We don't sell your data. We share it only with the sub-processors required to run the service (for example WhatsApp / Meta for message delivery and our AI and infrastructure providers), and where the law requires.

Your choices

• Export your customer database to Excel anytime.
• Request deletion of your workspace and its data by emailing us.

Contact

Questions about privacy? Email hello@customerx.dev.