Reply in seconds.
In any language.
You're in control.
AI drafts every reply for you to approve, smart flows handle the routine, and every chat arrives in your customer's language.
If your support runs on one phone and a group chat…
CustomerX fixes all three. ↓
Live in a day, not a quarter
Connect your number
Link your WhatsApp Business number in a few clicks. No new SIM, no migration drama.
We wire it up
We connect your database and build your flows with you, then add your team and switch on auto-assignment.
Go live
Start replying — with AI drafts, translation, and flows working from day one.
Your AI drafts.
You approve.
Replies are written from your knowledge base and surfaced for a single tap. Flows can auto-answer FAQs and hand off to a human cleanly — but a person always sends. No bot ever speaks for you unsupervised.
every AI message is dashed-coral — honesty by design ✦
Catch up in one click
Long thread, no time? Hit Summarise and the AI hands you the gist — what the customer wants, what's been promised, and how they feel. It auto-writes titles and descriptions for your history, too.
no scrolling back through 40 messages ✦
Connect the dots automatically
The instant a message lands, CustomerX looks the sender up — in your database or any external API we connect for you — and sends them down the right path. VIPs skip the queue. Wholesale buyers get the wholesale flow. New numbers get onboarded.
knows who's texting before you do ✦
matched via your CRM API
They write German.
You read English.
Two-way auto-translation, built in. Your customer's words arrive in the language your agent reads, and every reply goes back in theirs. Voice notes get transcribed too.
🎙 Voice notes are transcribed and translated the same way — no “hang on, let me listen” pauses.
Build a flow for every scenario
Ask, authenticate, branch, answer — all no-code, and we build the first ones with you. Here's one running live: collect a number, verify the customer, route by category, then answer straight from your knowledge base.
① Orders · ② Returns · ③ Something else
Proof the team performs
Automatic CSAT surveys after every chat, per-agent scores, and AI that clusters complaints into plain themes — “31% of complaints last week were delivery delays.” The numbers your buyer actually wants. Search like you think: type “refund complaints from March” and get the real conversations.
They tap call.
It rings your team.
Some customers would always rather talk. Now they can call you straight from the WhatsApp chat — same number, same thread. The call rings an agent right in the browser, next to everything you already know about them. Incoming calls are free for both sides, and every one lands in the conversation timeline.
inbound only · no recording · wired up with you at onboarding ✦
Everything else, included
Quick replies
Fire canned answers with a /shortcut. Built for fast fingers.
Customer database
Tags, custom fields, Excel import & export. Your CRM, lightweight.
24h window + templates
Live countdown and approved templates, synced from WhatsApp Manager.
Voice transcription
Voice notes turned into searchable, translatable text automatically.
Chat transfer
Hand a conversation to the right teammate with full context intact.
CSAT surveys
Post-chat star ratings and written feedback, collected on autopilot.
Customer.io sync
Keep contacts and events flowing into your marketing stack.
Public API
Build on top of it. Multi-tenant foundation, developer-friendly.
Replies they actually sent us
“The AI draft is the killer feature. Fast replies, and it never says something dumb because I read it first.”
Not a template. Built around your business.
CustomerX isn't a sign-up-and-figure-it-out tool. We wire it into your systems and build your automation flows with you — so support feels frictionless for your customers and your team from day one.
Wired into your systems
We connect CustomerX to your database, CRM, or internal API and pull real customer context into every chat.
Flows built with you
Your menus, routing, and escalation rules — we design and configure the automation around how you actually work.
Total transparency
Flat pricing, no markup on Meta fees, and you always own your number and your data. No lock-in, no black boxes.
Two plans. No riddles.
Start calm on Core. Add WhatsApp voice calls when your customers would rather talk than type.
Includes 3 agent seats.
- Custom build: your DB/API connections + flows
- Shared team inbox, unlimited conversations
- Auto-translation, both directions
- AI reply drafts (human-approved)
- Flow builder + drop-off analytics
- In-chat CSAT surveys
- Only €20/month per extra seat
most small teams start here 🙂
Includes 20 agent seats.
- Everything in Core
- Inbound WhatsApp voice calls
- Every call logged in the timeline
- Custom features for your team
for complete digital customer support
And WhatsApp itself? When customers message you and you reply, Meta charges nothing. Only template messages (re-opening a chat after 24 quiet hours) cost a few cents — billed at Meta's exact rate, zero markup. Incoming voice calls are free too.
The honest FAQ
Only inside flows you build — for things like FAQ answers from your knowledge base. For real conversations, the AI drafts and a human always taps send. Every AI message is visually marked so you're never guessing.
Yes. CustomerX is custom-built for each business. During onboarding we connect it to your WhatsApp number, build the integrations to your database, CRM, or API, and configure your automation flows with you — so it fits how you actually work. Most teams are live the same day.
When a customer messages you and you reply within the conversation window, Meta charges nothing. Template messages (re-opening a chat after 24 quiet hours) carry a small Meta fee. We pass that straight through at cost — you pay your flat monthly plan plus Meta's fees at their exact rate, nothing else.
Most teams connect their number, invite agents, and send their first reply the same day. No multi-month deployment, no consultant required.
Customers can write in just about any language — it's detected and translated automatically. On the agent side, we build and localise your workspace for any of our supported languages — set up with you during onboarding to match your team and market. Voice notes are transcribed and translated too.
Yes — that's the point. One number, every agent, with auto-assignment routing each chat to whoever's least busy and online. It runs on the WhatsApp Business API, which we set up with you during onboarding. You keep ownership of your number.
Yes — customers, custom fields, and tags export to Excel anytime, and sync with Customer.io. There's a public API, too. Your data stays yours.
See it with your own WhatsApp number.
30 minutes. We'll connect a number, send some messages, and show you the inbox doing its thing. No deck, no “discovery call”.