Everything CustomerX does, in one place.
The four on the homepage are the headline. These are all eight, each with the same live mock you'd see in a demo.
All eight, in one screen
Knowledge base
Learns from your best replies. Same question next week? Already drafted.
Summaries
One click turns a 40-message thread into three honest sentences.
Smart routing
Looks the sender up in your data and sends them down the right path.
Translation
Customers write in theirs, you read and reply in yours. Voice notes too.
AI flows
Ask, verify, branch, answer from the KB. No code, built with you.
Dashboard
Response times, CSAT, and what people complain about, clustered.
Voice calls
Take WhatsApp calls in the same inbox as the chats.
Marketing broadcasts
Pick a segment, send once, replies land back in the inbox.
A knowledge base that builds itself
CustomerX watches the customer support questions that keep coming back. Answer one well and it becomes a suggested article — the next time someone asks the same thing in different words, the reply is already drafted. Supervise every send or automate it completely — your call.
answered once = answered forever ↻
“Do you ship abroad?”
Catch up in one click
Long thread, no time? Hit Summarise and the AI hands you the gist — what the customer wants, what's been promised, and how they feel. It auto-writes titles and descriptions for your history, too.
no scrolling back through 40 messages ✦
Connect the dots automatically
The instant a message lands, CustomerX looks the sender up — in your database or any external API we connect for you — and sends them down the right path. VIPs skip the queue. Wholesale buyers get the wholesale flow. New numbers get onboarded.
knows who's texting before you do ✦
matched via your CRM API
Every European language,
in your company language.
German, French, Spanish, Italian, Polish, Dutch — whatever your customers write across Europe arrives in the one language your company works in, and every reply goes back in theirs. Seamlessly, in both directions, voice notes included. One team, every European market.
Voice notes are transcribed and translated the same way — no “hang on, let me listen” pauses.
Build a flow for every scenario
Ask, verify, branch, act. No code, and we build the first ones with you. Here's one running live: a customer wants to swap shoes. The flow recognises her by number, finds the order, checks the return window, asks the one thing it doesn't know, and books the exchange. No agent touched it.
Proof the team performs
Automatic CSAT surveys after every chat, per-agent scores, and AI that clusters complaints into plain themes — “31% of complaints last week were delivery delays.” The numbers your buyer actually wants. Search like you think: type “refund complaints from March” and get the real conversations.
They tap call.
It rings your team.
Some customers would always rather talk. Now they can call you straight from the WhatsApp chat — same number, same thread. The call rings an agent right in the browser, next to everything you already know about them. Incoming calls are free for both sides, and every one lands in the conversation timeline.
inbound only · no recording · wired up with you at onboarding ✦
Marketing broadcasts to your customer base
Pick who should hear it — VIPs, everyone who bought last month, one city — and send them a single WhatsApp message. A promotion, a launch, an invitation to join your next campaign. Replies come straight back into the shared inbox as normal conversations, so a broadcast starts real chats instead of ending in a void.
select · preview the cost · send ✦
312 messages · shown in full before anything sends
Everything else, included
Quick replies
Fire canned answers with a /shortcut. Built for fast fingers.
Customer database
Tags, custom fields, Excel import & export. Your CRM, lightweight.
24h window + templates
Live countdown and approved templates, synced from WhatsApp Manager.
Voice transcription
Voice notes turned into searchable, translatable text automatically.
Chat transfer
Hand a conversation to the right teammate with full context intact.
CSAT surveys
Post-chat star ratings and written feedback, collected on autopilot.
CRM integration
Contacts and events flow into your CRM and marketing stack.
Public API
Build on top of it. Multi-tenant foundation, developer-friendly.